Nearshore BPO · Baja California
Business Process Outsourcing for the FUTURE.
We build bilingual support teams headquartered out of Baja California that run on your clock, in your systems, under your brand — so your customers get faster answers and your operation gets its margin back.
Six ways we take work
off your team's plate.
Every engagement is staffed with dedicated agents — never a shared pool bouncing between accounts.
Customer Care
Omnichannel support across voice, email, chat and social — handled by agents who know your product, not a script they read cold.
Learn moreInbound Voice
Live people on the line instead of a phone tree. Overflow, after-hours, seasonal peaks or your entire queue — answered fast.
Learn moreOutbound Sales
Follow-up that actually happens. Warm transfers, renewals, win-backs and consultative outreach that respects your brand.
Learn moreBack Office
The work behind the work — order processing, data entry, claims, verifications and the CRM hygiene nobody has time for.
Learn moreTechnical Support
Tier 1 and Tier 2 that resolves instead of escalating. Troubleshooting, onboarding, device setup and clean handoffs to your engineers.
Learn moreLead Generation
Qualified conversations booked straight onto your calendar — list building, qualification and appointment setting with real handoff notes.
Learn moreClose enough to feel
like your own team.
Offshore outsourcing trades cost for distance — overnight handoffs, cultural gaps, and a flight you'll never take. Baja California removes the distance and keeps the economics.
- Same working day as your team. Rosarito runs on US Pacific time — no overnight lag, no waiting until tomorrow for an answer.
- Genuinely bilingual agents. English and Spanish switched mid-call without a handoff or an accent barrier.
- A two-hour flight, not a two-day one. Visit your team from San Diego in an afternoon.
- Dedicated, not shared. Your agents work your account only, and they stay on it.
From first call to live queue
in four steps.
No twelve-week discovery phase. We scope fast, pilot small, then scale what works.
Discovery
We map your contact volume, channels, SLAs and tooling — and tell you honestly whether outsourcing this actually helps.
Design
Agent profile, scripts, escalation paths, QA rubric and reporting cadence, all agreed in writing before anyone is hired.
Ramp
We recruit, train and certify agents inside your systems. A pilot cohort proves the model before you commit to headcount.
Optimize
Weekly QA calibration, monthly business reviews, and the flexibility to scale the team up or down as your volume moves.
Where our teams
do their best work.
Healthcare
Patient scheduling, insurance verification, benefits questions and bilingual intake — handled with the discretion the work demands.
Insurance
First notice of loss, claims status, policy servicing and renewal outreach across English and Spanish books of business.
E-commerce & Retail
Where-is-my-order, returns, exchanges and peak-season overflow — scaled up for Q4 and back down in January.
Logistics & Transportation
Dispatch support, track-and-trace, carrier check calls and driver assistance lines that run around the clock.
Financial Services
Account servicing, payment reminders, document collection and collections support with a compliance-first posture.
Home Services
Missed-call capture, appointment booking and dispatch coordination for HVAC, plumbing, roofing and solar operators.
Outsourcing fails when the vendor treats your customers as tickets. We staff dedicated agents, keep them on your account, and measure them the way you'd measure your own people.
Tell us what's overwhelming your team.
A 30-minute call is usually enough to tell whether we're a fit. If we're not, we'll say so.